Our commitment
At Fluentbots, we are committed to protecting your personal information and ensuring your digital safety. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website (https://fluentbots.com) and utilise our artificial intelligence services.
We believe in transparency and strictly adhere to global data protection regulations including GDPR (EU), DPDP (India), and applicable US state privacy laws.
Data we collect
- Contact information you provide via our forms — name, work email, company, message content.
- Technical data from your visit — browser, device, IP-derived approximate location, pages visited.
- Service data if you become a customer — limited to what's contractually agreed.
How we use your data
- To respond to your enquiries and provide the services you request.
- To improve our website, products, and customer experience.
- To send occasional product updates, only if you have opted in.
- To comply with legal obligations.
Data retention
Contact-form submissions are retained for 24 months unless you become a customer, in which case data retention follows the contractual terms agreed.
Your rights
You may request access, correction, deletion, or export of your personal data at any time by emailing [email protected]. We respond within 30 days.
Security
We employ industry-standard security measures including encryption in transit and at rest, role-based access controls, and regular third-party security audits to prevent unauthorised access.
Third-party services
We use a small number of trusted third-party services (form processing, analytics, email delivery). Each has been reviewed against our data protection standards.
Contact
For any privacy-related questions, please contact [email protected].